At KS Builds & Design Limited, customer satisfaction is one of our highest priorities. We are committed to supplying quality building materials and construction products that meet our customers’ expectations. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.
Please read this policy carefully before placing an order. By purchasing products from KS Builds & Design Limited, you agree to the terms outlined below.
Company Information
Company Name: KS Builds & Design Limited
Registered Office:
4 Findhorn Avenue, Hayes, England, UB4 0DG
Email:
info@ksbuildsanddesign.co.uk
Company Registration Number:
16593572
Our Returns Policy
We understand that circumstances may arise where a product needs to be returned. We will gladly consider return requests where products are found to be damaged, faulty, incorrectly supplied, or no longer required, provided the return meets the conditions set out in this policy.
To be eligible for a return, customers should contact us as soon as possible after receiving their order. All return requests must be authorised by KS Builds & Design Limited before any goods are sent back.
Return Eligibility
Products may be eligible for return provided they are in their original condition, unused, and suitable for resale. Wherever possible, items should be returned in their original packaging together with any accessories, manuals, or documentation supplied with the product.
We reserve the right to refuse returns for products that have been used, installed, altered, damaged by the customer, or returned without prior authorisation.
Damaged or Incorrect Goods
Customers should carefully inspect all goods immediately upon delivery. If any item is received damaged, defective, or different from what was ordered, the issue should be reported to KS Builds & Design Limited within 48 hours of delivery.
Where appropriate, we may request photographs of the damaged goods or packaging to assist with our investigation. Once the issue has been verified, we will arrange a replacement, exchange, repair, or refund, depending on the circumstances.
Change of Mind Returns
If you wish to return a product because you have changed your mind, please contact us before returning the item. Change of mind returns may be accepted at our discretion, provided the goods remain unused, unopened where applicable, and in a resalable condition.
The customer may be responsible for the cost of returning unwanted items unless otherwise agreed.
Non-Returnable Products
Certain products cannot be returned unless they are faulty or supplied incorrectly. These may include:
- Bespoke or custom-manufactured products.
- Special-order items sourced specifically for a customer.
- Products that have been installed, used, or modified after delivery.
- Perishable or time-sensitive products where applicable.
- Clearance or non-returnable items clearly identified at the time of purchase.
Return Process
To request a return, customers should contact our customer service team by email or telephone, providing their order number, purchase details, and the reason for the return.
Once your request has been reviewed and approved, we will provide instructions for returning the goods. Products should not be returned without prior authorisation, as this may delay or prevent the processing of your request.
Refunds
Once returned goods have been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved, the refund will normally be processed using the original payment method within 5–10 business days, although processing times may vary depending on your payment provider or financial institution.
Refunds will only cover eligible products and will not include delivery charges unless the return is due to our error, a faulty product, or incorrect goods supplied.
Exchanges
Where stock is available, we may offer an exchange instead of a refund. Exchanges are subject to product availability and approval following inspection of the returned goods.
If the requested replacement product has a different price, any additional payment or refund will be processed accordingly.
Delivery Charges
Original delivery charges are generally non-refundable unless the return results from an error made by KS Builds & Design Limited, the delivery of incorrect goods, or products found to be faulty upon arrival.
Where customers arrange their own return shipment, they remain responsible for ensuring the goods are adequately packaged and insured during transit.
Cancellations
Orders may be cancelled before they have been processed or dispatched. Once goods have been dispatched, cancellation may no longer be possible, and the order will instead be treated as a return under this policy.
Custom-made, personalised, or specially sourced products cannot usually be cancelled once production or procurement has begun.
Inspection of Returned Goods
All returned items are inspected upon arrival. If returned products do not meet the conditions outlined in this policy, we reserve the right to refuse the return or apply an appropriate deduction from the refund where permitted by law.
Limitation of Liability
Nothing in this Refund & Returns Policy affects your statutory rights under applicable UK consumer protection legislation. Our liability relating to returned products shall be limited to the replacement, repair, or refund of the affected goods where appropriate.
Policy Updates
KS Builds & Design Limited reserves the right to amend this Refund & Returns Policy at any time to reflect changes in business operations, legal requirements, or customer service procedures. The latest version will always be published on our website.
